Privacy Policy - Dorset Stained Glass

Introduction

This Privacy Notice explains in detail the types of personal data we may collect about you when interacting with us. It also explains how we’ll store and handle that data and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how Dorset Stained Glass Limited uses your data.

We hope the following sections will answer any questions you have, but if not, please contact us. It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

Explaining the legal bases we rely on:

The law on data protection sets out several different reasons for which a company may collect and process your personal data. In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters, course updates etc.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order a course or product from us, we’ll collect your address details to for payment verification or delivery.

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business, and which does not materially impact your rights, freedom, or interests.

When do we collect your personal data?

When you visit any of our website and use your account to buy products and services.
When you create an account with us.
When you engage with us on social media.
When you contact us by any means with queries, complaints etc.
When you ask us to email you information about a product or service.
When you enter prize draws or competitions.
When you choose to complete any surveys, we send you.
When you comment on or review our products and services.
When you fill in any forms. For example, if an accident happens while you are on one of our courses, then we may collect your personal data.

What sort of personal data do we collect?

If you have a web account with us: your name, billing/delivery address, orders and invoices, email and telephone number. We’ll also keep an encrypted record of your login password for your security.
Details of your visits to our website, location data and Wi-Fi usage and which site you came from to ours.
Information gathered using cookies in your web browser.
Personal details help us to recommend items of interest.
Photographs provided by you

We’ll only ask for and use your personal data collected for recommending items of interest. Of course, whether you share such details with us is always your choice.

Payment card information.
Your comments and reviews.
Your image may be recorded on CCTV when you travel in our vehicles or visit our premises.
To deliver the best possible web experience, we collect technical information about your internet connection and browser, the web pages viewed during your visit, the items you clicked on, and any search terms you entered.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions, or feedback.
We may obtain information about your general internet usage by using a cookie file stored on your computer’s hard drive. Cookies and other software on our website contain information transferred to your computer’s hard drive. They help us to improve the website and to deliver a better and more personalised service. You can opt out of this service on the website.

When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to determine the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you promotions, products and services that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our passengers/customers and providing the highest levels of service.

Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below. If you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

Here’s how we’ll use your personal data and why:

To process any orders that you make by using our website. If we don’t collect your personal data, we won’t be able to process your order and comply with our legal obligations.
To respond to your queries, refund requests and complaints. Handling the information, you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this based on our contractual obligations to you, our legal obligations, and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our website. We’ll do all of this as part of our legitimate interest.
For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent logins from unexpected locations.
To protect our customers, premises, and assets from crime, we operate CCTV systems on our premises which record images for security. We do this based on our legitimate business interests.
To process payments and to prevent fraudulent transactions. We do this based on our legitimate business interests. This also helps to protect our customers from fraud.
If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities.
With your consent, we will use your personal data, preferences, and details of your transactions to keep you informed by email, web, text, and telephone.
Of course, you are free to opt out of hearing from us by any of these channels at any time.

To send you communications required by law, or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, any changes to the service or product you have purchased and legally required information relating to your transactions. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
To display the most interesting content to you on our website. For example, we might display a list of products or services you’ve recently looked at, or offer you recommendations based on your purchase history and any other data you’ve shared with us.

To develop, test and improve the systems, services, and products we provide to you. We’ll do this based on our legitimate business interests. For example, we’ll record your browser’s Session ID to help us understand more when you leave us online feedback about any problems you’re having.

To comply with our contractual or legal obligations to share data with law enforcement. For example, if a court order is submitted to share data with law enforcement agencies or a court of law.
To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

You are free to opt out of receiving these requests from us at any time by updating your preferences in your online account.

We know how much data security matters to all our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all areas of our website using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. We regularly monitor our system for possible vulnerabilities and attacks.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

We sometimes share your personal data with trusted third parties. For example, for payment services. The following points define the policy we apply to those organisations to keep your data safe and protect your privacy:

We provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
We work closely with them to ensure that your privacy is respected and always protected.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous at our request.

Examples of the kind of third parties we work with are:

IT companies who support our website and other business systems.
Operational companies such as delivery couriers.
Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our Cookies Notice for details.
Data insight companies to ensure your details are up to date and accurate.

Dorset Stained Glass Limited does not share your data with third parties outside the examples listed above except where required by law enforcement bodies or for fraud management.

You have the right to request a copy of any information about you that we hold at any time, and to have that information corrected if it is inaccurate. To ask for your information, please contact Dorset Stained Glass Limited, April Cottage, Sackmore Lane, Marnhull, Sturminster Newton DT10 1PN. By email: info@dorsetstainedglass.com

To ask for your information to be amended contact us on the email above.

If we choose not to action your request, we will explain to you the reasons for our refusal.

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest. In cases where we are processing your personal data based on our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

How can you stop the use of your personal data for direct marketing? There are several ways you can stop direct marketing communications from us:

Click the ‘unsubscribe’ link in any email we send you. We will then stop any further marketing emails.
If you have an account, log in to your account, visit the ‘My Account’ area and change your preferences
Write to Dorset Stained Glass Limited, April Cottage, Sackmore Lane, Marnhull, Sturminster Newton DT10 1PN. By email: info@dorsetstainedglass.com

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites).

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any questions that haven’t been covered, please contact Maxine Chandler, Data Controller directly on the details below.

Email us at info@dorsetstainedglass.com
Or write to us Dorset Stained Glass Limited, April Cottage, Sackmore Lane, Marnhull, Sturminster Newton DT10 1PN.