Terms and Conditions

Handmade Stained Glass Products

All our glassware is handmade in our studios in North Dorset. When purchasing customers must understand that due to the nature of the craft involved, slight variations can occur in size, shape, colour and pattern. Images and sizes provided are for guidance only but will be adhered to as closely as possible.


Items ordered online must be paid for in full at time of ordering, payment is accepted by credit and debit card through our secure website checkout process.

Your card payment will be processed in GBP Sterling and your receipt will show GBP Sterling prices.

If your card is non-UK or held in a different currency, your card issuer will charge you the Currency Exchange Rate in use for that day and this will be shown on your monthly statement. Please note that any refund will be made in GBP and your card issuer will refund you using the Exchange Rate that is in use for that day and this could be different to the original rate you were charged when making your payment. Your card issuer may also levy a currency conversion charge and/or a transaction fee, and this may not be reversed in the event of any refund or order cancellation. This means that your refund could be slightly more or less than you have originally paid, and we will not be responsible for this difference.


Shipping prices where applicable for orders depend on weight and size of the order and are calculated from the items in your ‘Basket’ and which delivery method is chosen. Delivery charges are shown on the order before payment is taken.

Goods will be sent by Royal Mail Delivery which may require a signature on receipt. We aim to dispatch goods in 3 – 5 working days.

If the item is a ‘made to order’ piece – as indicated on the product description page – this can take 4-6 weeks to be made plus delivery time. If unsure, please contact us before placing an order for a delivery estimate.

After goods are dispatched, we have no control over Courier or Royal Mail delivery and cannot be held responsible for any postal delays due to their services and schedules.

Order Cancellations / Returns Policy

Customers have the right to cancel orders up to and including 7 working days after the day which they receive the goods to receive a full refund including delivery charges.  Refunds will be made within 30 days of order cancellation.

The customer returning goods due to a cancelled order is responsible for all return delivery costs.

Customers must take reasonable care of goods and when returning items must ensure they are suitably packed to ensure they are not damaged in transit. If the consumer does not exercise reasonable care and the goods are damaged in transit, the customer will be charged for breach of this statutory duty.

Cancellations should be made in writing (via post, email or fax) although can be informed over the phone but must be confirmed in writing also. (If cancellation made by post the 7 working day limit will apply to the day the letter is posted, not the date letter received by us).

If goods are faulty or incorrect items received the customer will be refunded the return postage costs.

Unused items can be returned within 30 days of receipt for a full refund but once the 7 day cancellation period has expired, only the item price will be refunded not the delivery charge, and the customer is also responsible for costs of return.

Goods ordered via the Internet without the customer having physically inspected the goods are covered by the Distance Selling Regulations)


Customers CANNOT cancel or return orders for goods made to a customers specifications, for example, personal commissions.

Gift Vouchers

We ask for full payment at the time of purchase. Gift vouchers will be emailed to the purchaser together with any other details unless requested otherwise.

It is the responsibility of the purchaser/recipient of the voucher to connect to Dorset Stained Glass Limited’s website to book a course date or purchase products.

·      Vouchers will expire after 12 months from purchase and cannot be extended. A date of expiry is shown on the voucher.

·      No refund will be given for unused valid gift vouchers or those that have expired.

·      Gift vouchers are fully transferable. If you are unable to use them yourself they can be given to another person to use but will retain their expiry date.

·      Gift vouchers cannot be exchanged for cash

·      All gift vouchers are valid for one use only.

Once a booking has been made using a voucher, that booking is non-refundable and cannot be transferred to a different workshop or date.

Terms and Conditions for Courses

All our courses involve sharp glass, lead and solder and related equipment which means that there are some hazards to be aware of. You will have a health and safety briefing at the beginning of each course which will include precautions you need to take during the course. Care should always be taken to minimise the risk of injury to yourself or others. If you are required to wear any PPE, this will be supplied.

The minimum age for course sis 16 and due to the nature of the craft is not suitable for pregnant women. If you have any concerns regarding the suitability of the course for you due to any medical conditions, please contact us for advice.

Please wear suitable clothing with no loose sleeves, preferably natural fibres, sensible shoes with no heels or open toes, and long hair must be tied back.


A packed lunch should be brought for lunch break. Soft drinks, tea and coffee will be supplied.

Dorset Stained Glass Limited cannot be held responsible for any issues arising from food or drink brought onto the premises from members of the public. 

Payment and Cancellations for Courses

Payment in full is required at the time of booking to secure your place via our online booking system (https://dorsetstainedglass.com)

Once a booking is made and payment is received in full, you will receive a confirmation email with full details of the booked course. Please note – this will be sent to the email address of the person who has made the booking unless otherwise requested.

Details of courses contained on the website may be subject to change without notice.

Cancellation policy:

·      4 weeks in advance of your course date – we offer a full refund or one free date change.

·      3 weeks in advance of your course date – we offer 50% refund or one free date change.

·      2 weeks in advance of your course date – we offer one free date change.

·      Cancellations received with less than 2 week’s notice – no refund or date change will be offered.

If a date change has been given, no subsequent refunds or date changes can be offered.

We reserve the right to cancel courses if there are insufficient numbers to make them viable, due to technical problems or illness. We will endeavour to give as much notice as possible if this situation arises. In the event of a course cancellation, we will offer an alternative date or full refund, Dorset Stained Glass Limited cannot accept liability for consequential loss e.g. travel or accommodation costs in these circumstances.

Intellectual Property Rights

All material on the Dorset Stained Glass Limited website or designs used and course handouts are covered by copyright law.

General Provisions

We reserve the right to alter these Terms and Conditions from time to time and post the new version on the website and that version will take effect immediately thereafter.

If any provision of these Terms and Conditions shall become illegal or unenforceable for any reason whatsoever then these Terms and Conditions shall take effect as if such provision had been omitted and the remainder of the Terms and Conditions shall not be affected.

Shopping Basket